Terms of Use

These Terms form a binding agreement between you and the Intellivisa entity that contracts with you:

• If you are located in the United States, your agreement is with Intellivisa Corp., a Delaware corporation (the US parent entity).
• If you are located outside the United States, your agreement is with Nuron.AI Corp., an Ontario corporation and a wholly-owned subsidiary of Intellivisa Corp.

In these Terms, "Intellivisa," "we," "us," and "our" refer to the entity that contracts with you, and "you" refers to the individual or organisation using the Services. If you are entering into these Terms on behalf of an organisation, you represent that you are authorised to bind that organisation, and "you" refers to that organisation.

"Content" means any data, documents, text, images, or other materials you submit to or through the Services. Other capitalised terms used in these Terms have the meanings given to them where they appear, or in our Privacy Policy where the same terms are used.

You must be at least the age of majority in your jurisdiction and have the legal capacity to enter into a binding agreement to use the Services. If you use the Services on behalf of an organisation, you must have authority to do so.

Intellivisa provides technology that helps businesses and individuals prepare, assess, organise, and manage travel visa documentation and related compliance tasks, including through automated and machine-assisted processing and, where applicable, human-assisted processing. The specific functionality available to you may depend on your account type and on any separate agreement between you (or your organisation) and Intellivisa. Where such a separate agreement exists, it governs to the extent of any conflict with these Terms in respect of the matters it addresses.

Information and outputs provided through the Services are for general informational and operational support purposes only and do not constitute legal or immigration advice. No lawyer–client, adviser–client, or fiduciary relationship is created by your use of the Services. You are responsible for obtaining independent professional advice where appropriate and for satisfying yourself as to applicable requirements.

Intellivisa does not, and cannot, guarantee or warrant that any application will be approved, that any particular processing time will be met, that any individual is eligible for any visa, or that any requirement, fee, or procedure described through the Services is current or complete. Government and third-party fees, requirements, processing times, and decisions are outside our control and are subject to change without notice. You acknowledge that you use the Services on this basis.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

• Provide accurate and complete information and keep it up to date.
• Notify us promptly of any unauthorised use of your account or any other breach of security.
• Not share your credentials with any unauthorised party.

We may suspend or terminate access where we reasonably believe your account has been compromised or these Terms have been breached.

You agree not to, and not to permit any third party to:

• Use the Services in violation of any applicable law or regulation.
• Submit any information or document that is false, forged, altered, misleading, or that you are not authorised to submit, or use the Services to facilitate any fraudulent or unlawful immigration activity.
• Submit personal data relating to another individual without the authority and consents required by law.
• Infringe the intellectual property or other rights of any party.
• Attempt to gain unauthorised access to, interfere with, disrupt, or impair the Services or related systems or networks.
• Introduce malicious code, or probe, scan, or test the vulnerability of the Services.
• Copy, reverse engineer, decompile, disassemble, or attempt to derive the source code, models, or underlying structure of the Services, except to the extent such restriction is prohibited by law.
• Scrape, harvest, or extract data from the Services by automated means except as expressly permitted.
• Resell, sublicense, or otherwise make the Services available to third parties except as expressly authorised.

You are solely responsible for the accuracy, completeness, and lawfulness of the Content you submit. We may, but are not obligated to, review, refuse, or remove Content that we reasonably believe violates these Terms or applicable law.

You retain ownership of your Content. You grant Intellivisa a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and otherwise use your Content as necessary to provide, secure, and improve the Services and to comply with applicable law — including, where applicable, to transmit Content to government authorities and application centres as part of the visa process. Where we process Content on behalf of a business client as a processor, we do so in accordance with our agreement with that client.

Where the Services are provided for a fee, you agree to pay the applicable fees as described at the point of purchase or in your separate agreement. Unless stated otherwise, fees are exclusive of taxes, which you are responsible for paying.

Except as required by applicable law or expressly stated, fees are non-refundable, reflecting that the Services involve preparation and processing work that is performed regardless of the decision of any authority.

The Services — including all software, technology, machine learning models, designs, text, graphics, and the Intellivisa name and logos — are owned by or licensed to Intellivisa and are protected by intellectual property laws.

The Services may interoperate with, or provide access to, third-party services, including government portals and official application centres. Your use of those third-party services is subject to their own terms and policies, and Intellivisa is not responsible for them. The availability of third-party services is not guaranteed.

Without limiting Sections 5 and 6, we do not warrant that the Services will be uninterrupted, error-free, or secure, that any output is accurate, current, or complete, or that the Services will meet your requirements. Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law, including mandatory consumer protections.

To the maximum extent permitted by applicable law:

• Intellivisa, its affiliates, and their respective officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with the Services or these Terms, whether based in contract, tort (including negligence), or otherwise, even if advised of the possibility of such damages.
• Without limiting the above, Intellivisa will not be liable for any visa refusal, delay, additional cost, missed travel, or other loss resulting from a decision, requirement, fee, or action of any government, consular authority, or third party.
• Where you access the Services as an individual through a business client (as described in Section 4), your remedies in respect of the Services are against that business client, and, to the maximum extent permitted by applicable law, Intellivisa will have no direct liability to you in connection with the Services.

Where you have entered into a separate written agreement with Intellivisa, the limitation and allocation of liability set out in that agreement governs your use of the Services to the extent it addresses the matter. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under mandatory consumer protection or data protection laws.

We may suspend or terminate your access to the Services, in whole or in part, at any time where you breach these Terms or applicable law, where necessary to protect the Services or other users, or as otherwise permitted under any separate agreement. You may stop using the Services at any time.

Provisions that by their nature should survive termination — including Sections 9 (as to licence for processing already performed), 11, 13, 14, 17, and 19 — survive termination.

We may modify the Services or these Terms from time to time. When we make material changes to these Terms, we will post the updated Terms on the Services and, where required, provide additional notice. The version of these Terms that applies is the one posted on the Services at the time you access them. Your continued use of the Services after the changes take effect constitutes acceptance, to the extent permitted by applicable law. If you do not agree to the changes, you must stop using the Services.

The governing law and forum for any dispute or claim arising out of or in connection with these Terms or the Services (including non-contractual disputes or claims) depend on the entity that contracts with you:

In each case, this Section is subject to any mandatory consumer protection law that grants you the right to bring proceedings in your place of residence. Nothing in this Section prevents either party from seeking injunctive or equitable relief to protect its intellectual property or confidential information in any court of competent jurisdiction.

Intellivisa will not be liable for any failure or delay in performance caused by events beyond its reasonable control, including:

• Acts of God, natural disasters, or epidemics
• War or civil unrest
• Governmental action or changes in law or visa requirements
• Failures of third-party services or telecommunications
• Outages of government portals or application centres

Entire agreement.

These Terms, together with our Privacy Policy and any separate written agreement between you and Intellivisa, constitute the entire agreement between the parties in relation to the Services and supersede any prior understanding on the subject.

Severability.

If any provision is held to be invalid or unenforceable, the remaining provisions remain in full effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.

No waiver.

A failure to enforce any provision is not a waiver of the right to enforce it later.

Assignment.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets, or to an affiliate.

Relationship of the parties.

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Intellivisa.

Notices.

We may provide notices to you through the Services or by email. You may contact us at operations@intellivisa.ai.

No third-party beneficiaries.

These Terms do not confer rights on any third party except as expressly stated.

Questions about these Terms may be directed to: